How-to guide
Get help from the Help Desk
Wi-Fi playing up, a room that needs cleaning, or something that needs fixing? Send it to the Colabs team from the app, then follow it until it's resolved.
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Wi-Fi playing up, a room that needs cleaning, or something that needs fixing? Send it to the Colabs team from the app, then follow it until it's resolved.
On the home screen, tap Help Desk under Services.
Choose a category: Housekeeping, IT Issues, General Administration or Repair & Maintenance.
Your unit is already filled in.
Give the request a short title, for example Wi-Fi keeps disconnecting.
Describe the issue so the team knows what to expect.
Tap Level Of Urgency and choose Low, Medium, High or Critical.
Enter where you are: office number, coworking seat or meeting space.
Check the details, then tap Submit. Your request goes straight to the team.
To follow up later, tap the folder icon at the top right of Help Desk.
My Submissions lists your requests under Sent with their live status. Use search or the filter to find one.